We stand behind our products. At Chi Activate, all purchases are covered by our 30-day Unconditional Guarantee. If, within 30 days, you are not 100% satisfied, you may return the product to us, and we will gladly replace, exchange or refund (less shipping) the full product price to you. Our Customer Support team will be happy to assist you at any time if you have questions or need to return a product.
How do I return an item?
- Please return goods as securely as possible in original carton
- Please do not tape or write anything on the item or the package. Please be certain that returned merchandise is in its original condition as well as in its original carton. We reserve the right to refuse any such returns.
- Please contact us first before returning your product. All Returns and Exchanges must be arranged with a Customer Service Representative within 30 days after delivery and assigned an RA# (Return Authorization Number). Packages without an assigned RA# may be refused
- Please indicate your Order Number and Date of Purchase, reason for return and action required (i.e. refund/replacement).
- Ship via insured parcel post, or another traceable method. This is in your best interest as we cannot be responsible for items lost in transit.
